Satisfying the needs of Private and Local Authority residents
In the last decade there has been an increasing drive amongst Housing Associations and Private Landlords to outsource the on-going maintenance of their building.
By constantly meeting, and frequently out performing, the strict key performance indicators set by Clients to drive improving standards for residents, Aston Group has emerged as a leading supplier of these new ‘facilities management’ services.
Services vary depending on the outsourced contract but generally include the management of:
- gas, water and electrical services
- domestic and commercial gas service, repair and maintenance
- hot and cold water services
- water hygiene in accordance with ACOP L8
- fire safety systems
- security systems
- emergency lighting
- passenger lifts and domestic stairlifts
However, there is no limit to the amount or type of services that can be provided on behalf of the Client. We are willing to continually review services provided and adapt and enhance these to suit the Client’s requirements.
Computer aided project management tools linked to PDAs carried by all our operatives ensures all ‘planned’ maintenance is carried out on time (often a legal requirement) while our site supervisors oversee and audit completed works to deliver 100% compliance with safety and quality standards.
Our Response Call Centre, located in Walthamstow, handles all tenant liaison, initiating repairs (such as lift breakdowns, power outages, boiler breakdowns etc) or provision of services, keeping residents fully informed at all times.
Work is carried out by fully trained Aston Group employees supported by a list of approved, high performing specialist suppliers / supply chain subcontractors handpicked by us for their expertise and competence. Our management information systems track the performance of both our own employees and our suppliers to maintain the highest standards and our approved list is constantly vetted to drive continuous improvement.
Our results are impressive: a combination of happy landlords and delighted residents.